by Bethanie Hansen | Energy, Healthy Habits, Life, Personal Growth, Podcast, Stress, Students, Teaching Online
Podcast with Dr. Bethanie L. Hansen, Associate Dean (interim), School of Arts, Humanities and Education
Have you ever felt attacked or offended by a student’s feedback about your teaching? It’s hard not to take it personally. In this episode, APU’s Dr. Bethanie Hansen discusses the concept of radical depersonalization and strategies to help teachers listen differently to feedback and criticism. Learn how radical depersonalization can help teachers better understand the needs of students and even help teachers get to know their students better.
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Dr. Bethanie Hansen: This podcast is for educators, academics and parents who know that online teaching can be challenging, but it can also be rewarding, engaging, and fun! Welcome to the Online Teaching Lounge, I’m your host, Dr. Bethanie Hansen, and I’ll be your guide for online teaching tips, topics and strategies. Walk with me into the Online Teaching Lounge.
Welcome to the Online Teaching Lounge podcast. I’m your host, Bethanie Hansen. I’m very happy to speak with you today about one way we can reach our students even better. There are so many opportunities to connect with the people we are working with in online education. And one group that we seek to connect with the most is our students.
Our students need us. They really need to feel a sense of our presence. They also want to know who we are. They want to know that they are in safe hands, that they have someone who knows a lot about the subject matter and is capable of helping them get where they need to go. One of the things that makes this really hard—to be responsive to students, to connect with students, and to really help them feel that sense of safety—is when we take things personally.
There’s a lot that happens in that online classroom. And for various reasons, we might get the experience of an angry student coming at us. Or we might feel over time like because we’re working online, that we don’t get seen, we’re not valued or appreciated by enough people. Maybe we really crave some kind of appreciation or attention and it’s really difficult to find that when we’re teaching online exclusively.
If that’s been your experience, I know where you’re at; a lot of us have gone through those feelings of being insignificant or disconnected in our online work. But that is not how we have to continue. In fact, your students may be having a much better experience with you than you realize.
They might be leaving your class feeling like they know you. They love you, they want to learn from you more, they want to come to you for letters of recommendation. Pretty soon, you’re going to hear of these things and wonder what led to that, how did they know you so well? Well, it’s in the way you show up in your classroom, the way you write things to them, or the videos you create, or whatever you’re doing to put yourself more personally in that online education space.
And even though your students don’t tell you directly, they’re getting a lot from you. They’re benefiting so much from what you have to offer, especially when you bring what you’re best at. Whatever makes you uniquely you. Whatever really is your special flair for teaching, or your special passion about your subject matter, that is helping your students connect with you, even if you don’t know it.
There are some ways you can find this out, but what I want to talk about more specifically today is how to stay in the best space possible. And the best space possible would be your best teacher self. Your best educator space. Your most responsive, feel-good place where you’re motivated to do really great work in your online teaching and share a lot, really openly about the subject matter, about yourself. About whatever will help your students connect and learn what you’re hoping to teach them. In my experience, that is difficult to do when you’re online and you don’t always get responses that you hope for.
If you ask questions in a discussion, for example, and students don’t respond back, you can feel pretty invisible. I’ve played with that myself a little bit, to ask questions in different ways, to try different kinds of responses that might provoke more engagement. And some things work better than others. Truly, you can get some of the results you want if you want a lot in return. But today’s focus is more about how you can show up, your best self as a teacher anyway, even if you’re not always getting that payoff that you’re hoping for.
What is Radical Depersonalization
The concept I’d like to share with you today is called “radical depersonalization.” I know that’s a bit of a mouthful, but when you’re feeling especially isolated or ineffective, you’re not really sure you’re making a difference, and it’s really hard to get motivated to get in there and do your teaching again, or it’s hard to be motivated to do a lot of grading. Whatever it is you’re struggling with today or this week, radical depersonalization can help you detach enough to see it in a new light, come back at it fresh, and engage with your students again. After all, when you connect with your students, that’s one of the best things about being an educator and it’s the best way to know what they’re getting out of this experience.
The more you can connect with your students and get some insight back from them, the more you’ll be motivated on this journey. I’ll show the steps for radical depersonalization and talk a little bit about each one.
Reassessing Other People’s Statements About You
The first step for radical depersonalization, and this is about the way we see what other people are doing or not doing—it’s not about disconnecting on purpose from other people. So, the first step in radical depersonalization is to see the other person as a separate being and realize that what they’re saying is about them. You may have a colleague or a supervisor or a student criticize something that you’re doing or say something that seems like a character attack, when really, it’s just them voicing their need for what they need to see in the classroom.
People will say all kinds of things about us. Not all of it is true. If we take it personally and accept it as fact immediately when it is said, it’s going to be debilitating. It will make it difficult for us to enjoy our work every day and really hard to consider that feedback, even if we do need to change. So, that first step to radical depersonalization is to remember that people will say all kinds of things about me, my leadership, and my decisions, and to remember that what they say isn’t about me, even if it sounds like it is.
Listen Differently to Hear What Other People Need
The second step to radical depersonalization is to now tune into listening to the other person. If someone feels like attacking or criticizing, that is the hardest thing to do. It’s difficult to want to get closer to someone who seems abrasive or who seems to be pushing us away. However, when we can remember that what they’re saying is really about them and their needs, and turn towards them and listen more, we’re going to hear what they really care about. We’re going to hear what they really need from us, and we’re in a better position to help meet those needs.
It’s especially useful when we depersonalize the comments and say, it’s not about me, it’s about what they need. They’re trying to tell me something. And then when we keep listening, we’re able to hear an entire story unfold.
We can even cultivate a lot of compassion and empathy for the other person when we’re turning towards them, we’re listening more, and we’re hearing what they care about. Now we can consider from that space, what does that person really need?
If it’s a student complaint, or a student concern, and they’re being somewhat aggressive or even seem attacking in the way they share it with you, and if you turn towards that person to get more insight, to listen more, and to seek out more meaning from what they’re saying, you will have all kinds of ideas come into your mind.
For example, if a student criticizes the way you have graded their assignment, if you turn towards them and get more curious and learn about what they really need, you might find that actually, your feedback was good, but it didn’t land because the student needed you to bridge the gap a little bit more between what you were trying to say, and where their current understanding is.
They might have no idea what you were referring to in your comments, it might really seem difficult for them to digest. So, if you can break it down a little bit more, give them examples and scaffold the path from where they are to where you need them to be, they will take it personally less, and you will take it personally less as well. They’ll also be more teachable. So, turning towards the other person that might seem difficult, will give you all of the information you need, as long as you keep listening.
The third idea, just to review, the first thing is to remember it’s not about you, it’s about them and what they need. Secondly, is to get closer to that person and keep listening and really find out what they need through listening.
Radical Depersonalization Can Bring You Closer to People
The third idea is that radical depersonalization can bring you closer to other people in a way that trying to intentionally be personal with them will not. I’ll say what I mean here just to explain that a little bit.
When we’re intentionally trying to get closer to other people and get to know them, sometimes we have automatic thoughts that come into our mind that are assumptions or judgments that make it difficult to actually get to know them openly. But when we’re depersonalizing, or we’re doing this radical depersonalization approach to remember it’s not about us, we’re more likely to be objective and ask questions about things we would have assumed before or taken for granted before.
Now we’re going to be thinking about what they might mean in a certain phrase, what their understanding of a certain concept is. Whereas before, we assumed that we both were on the same page. So, radical depersonalization can allow us to get curious in ways we might miss otherwise.
The Benefits of Radical Depersonalization
The win in the end is ultimately that we’re going to be able to hear our students more, our colleagues more, our bosses more. We’re going to be capable of coming up with fresh new ideas to help meet their needs and we’re also going to learn more about them. And we’re going to get to know them in ways we otherwise would not.
I hope that thinking about this interesting concept of radical depersonalization allows you to get a little bit of distance in the future, in a situation where you might feel like something’s very personal, or very confronting or attacking. Get some distance and be able to come back at it more resourcefully, and using the gifts, talents and abilities you have, to really build instead of being distant and fearing the encounter with that other person.
Especially if that’s a student, that’s a win-win for both of you, because you’ll be helping yourself overcome a challenging scenario a little easier while building that student’s ability to come back and keep learning as well. So, you’ve helped two people in one situation through this process.
Thanks for being here in the Online Teaching Lounge to learn this one strategy for connecting better with students and avoid taking things personally. I wish you all the best in trying it out this coming week and in your online teaching.
This is Dr. Bethanie Hansen, your host for the Online Teaching Lounge Podcast. To share comments and requests for future episodes, please visit BethanieHansen.com/request. Best wishes this coming week in your online teaching journey.
by Bethanie Hansen | Healthy Habits, Personal Growth, Podcast, Stress
This post first appeared at https://apuedge.com/gratitude-and-its-role-in-online-learning/,
Podcast with Dr. Bethanie L. Hansen, Associate Dean (Interim), School of Arts, Humanities and Education
In this episode, APU’s Dr. Bethanie Hansen delves into the many facets of gratitude and how to reach and teach online learners about gratitude.
Listen to the Episode:
Subscribe to Online Teaching Lounge
Apple Podcasts | Spotify | Google Podcasts | Stitcher | Pandora
Read the Transcript:
Bethanie Hansen: This podcast is for educators, academics, and parents, who know that online teaching can be challenging, but it can also be rewarding, engaging, and fun! Welcome to the Online Teaching Lounge. I’m your host, Dr. Bethanie Hansen. And I’ll be your guide for online teaching tips, topics, and strategies. Walk with me into the Online Teaching Lounge.
Welcome to the podcast and thank you for taking this time out of your busy day to listen. The topics in our podcast focus on online education best practices, strategies to reach and teach online learners, video and media in your online class, and work-life balance while teaching online. Today, we look squarely at gratitude.
Gratitude is a best practice, and it is also a great way to reach and teach online learners. When someone approaches us with gratitude, we feel invited into their world. Gratitude is also a key element in work-life balance, in so many ways. Today we will look at what gratitude does for us and for others, and how to express appreciation in the online world.
What Does Gratitude Do?
Gratitude is an attitude or feeling of appreciation. It can be an affective trait, which is the general characteristic of having a grateful disposition. It can also be a mood, where gratitude is generally felt throughout the day. And, it can be an emotion, which comes from receiving what others offer to us.
When we feel gratitude, we view other people or circumstances in a positive light. We appreciate an opportunity, a sacrifice made, generosity, time, kindness, gifts, and help. And this appreciation may lead us to thank others for what we experience.
Feeling gratitude can improve self-esteem, reduce stress, and enhance relationships. It can go far to promote positive effects because it consciously turns attention away from what is missing toward something that is going well. Gratitude is a healing element that inspires us to bring our energy to a relationship or situation and let go of resistance and defensiveness.
In online education, where we might often feel alone, disconnected, or distant, gratitude connects us. Gratitude might look like thanks or recognition, and it can also come through respecting others and being responsive. When others express gratitude for our actions or characteristics, we might even feel that our impact is greater than we otherwise might believe. Gratitude helps the receiver to know they are making a difference. That they matter.
When we give gratitude to others and express appreciation, we build relationships and rapport. We enhance others’ experience and let them know that they make a difference for us. Gratitude has this wonderful way of taking perspective about the daily work and routines and bringing a different perspective to everything. When gratitude comes through showing respect and being responsive, it is a habit of making connection a priority and building trust.
According to the Dali Lama, “When we feel love and kindness towards others, it not only makes others feel loved and cared for, but it helps us also to develop inner happiness and peace.”
The field of positive psychology tells us that gratitude helps people feel more positive emotions, relish good experiences, improve their health, deal with adversity, and build strong relationships.
How Can We Express Appreciation in the Online World?
Feeling gratitude lifts us and improves our sense of wellbeing, and it is a feeling that invites us to share with others. You might be wondering what effective ways might be to express gratitude online, especially when you know a co-worker or a student virtually and have no other connection outside of that space.
One way to express gratitude is to say or write the words. This might be through a note or a letter. It might be through a creative expression of some kind. Another expression might be by giving a gratitude gift. Some people express gratitude with a face-to-face visit or by sincerely asking about others and listening. These are universal ways to thank others in any setting.
In the book “101 Ways to Say Thank You,” by Kelly Brown, we learn several ways to say thank you and appreciate others online. First, Brown states that e-mail is the least preferred way to send formal thank-you notes and that in today’s tech-savvy world, a handwritten note is always greatly appreciated because it makes an impact and has a lasting personal impression. I’ll start with a few tips for handwritten notes and then follow with some tips for e-mails.
First, regardless of whether you’re writing or e-mailing, send a thank-you message immediately so that you don’t forget. If someone has done you a favor or sent a gift, a thank you message should be sent within two weeks of the event or the gift. If you have received a message from the other person connected with whatever you’re grateful or appreciative of, you might set it on your desk or print it and tape it to the mirror to avoid forgetting to send the thank-you message. Another option would be to add a reminder to your electronic calendar or mobile device that will help you send the note in a prompt timeline. According to Brown, even if you offer appreciation with a phone call, a follow-up message is still important to send with your written message.
Second, write out the date. For example, if it is December 1st, you should write the whole word “December,” then the 1, a comma, and the four-digit year. After the date, write a salutation or greeting. It’s ok to begin with the word “dear” on this if you like.
Third, write the body of your thank-you message. And Brown advocates the use of glowing superlatives and energetic adjectives. These are words like amazing, extraordinary, marvelous, outstanding, and splendid. And last, write a closing. This might be something like “sincerely,” or “gratefully,” followed by your signature.
The most effective and personal way to write a handwritten thank-you note is to do it in your own handwriting. This might take a bit of practice if you’re used to typing all day in your online work and do not spend much time writing or using cursive. It might even be helpful to write a draft before putting it onto the note or onto the card you’re sending.
If you cannot send a handwritten note and plan to use e-mail, Brown tells us that this is a good method when thanking someone in casual business and casual personal communications. For example, if someone shares something online, in an e-mail, or even in the online classroom, a thank you note sent electronically works well. While this is true, I’ve received hand-written thank you notes from others with whom I work online, and I have found them to be memorable and meaningful because that person took the time to consider a note away from the computer. It made a huge impression on me.
Sending an e-mail thank-you note is simple and doesn’t have to be formatted as formally as a hand-written note. After you’re sure that you have the right e-mail address, include a few words in the subject line to let the person receiving it know what your message will be about. Then, in the body of the message, begin with a salutation like “dear,” or you could even begin with “good morning” or “good afternoon.”
In an e-mail, the body of your message can look a lot like what you might write in a handwritten, classic thank-you note. Be brief, check spelling and grammar, avoid acronyms and profanity, and end with a closure and your name, even though it’s an e-mail. If it’s less formal, emojis and GIFs might be fun to add, with exclamation marks and lots of expressive words like brilliant, excellent, generous, fabulous, surprising, unbelievable, and vibrant. It can also add depth to your e-mail when you include an image related to the appreciation and mention it in the message so the person you’re thanking doesn’t miss it.
The main idea today is the incredible power of gratitude and expressing appreciation. It can bring positivity and connection in your online work. In my own experience, I’ve received a few handwritten cards from colleagues that I’ve mostly worked with at a distance through the online university where I teach. This kind of note surprised me and made me feel seen and valued. And one single message like that lasts a long, long time.
So, who would you like to appreciate today? It could be a course developer who spent countless hours getting your online class set up just so. Or an online leader who regularly cultivates an inviting, caring culture at your institution. Perhaps there is someone you regularly work with who you have not yet had a moment to stop and appreciate. Today’s the day. Thank you for being with me for this episode of The Online Teaching Lounge, and for the part you play in our online education profession. I’m grateful for the incredible colleagues I’ve worked with over time, the students who choose this type of learning, and the amazing miracle that we are all able to connect anytime, anywhere—all over the world. And with gratitude, we at American Public University wish you all the best this coming season.
This is Dr. Bethanie Hansen, your host for the Online Teaching Lounge podcast. To share comments and requests for future episodes, please visit bethaniehansen.com/request. Best wishes this coming week in your online teaching journey.
by Bethanie Hansen | Career, Energy, Healthy Habits, Higher Education, Leadership, Life, Podcast, Professional Development, Stress, Teaching Online
This content first appeared on APUEdge.com.
Podcast with Dr. Bethanie L. Hansen, Associate Dean (Interim), School of Arts, Humanities and Education
What motivates you to keep teaching? In this episode, APU’s Dr. Bethanie Hansen discusses tools to assess your true drive and how to track the impact you’re having as an educator.
Listen to the Episode:
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Read the Transcript:
Bethanie Hansen: This podcast is for educators, academics, and parents, who know that online teaching can be challenging, but it can also be rewarding, engaging, and fun! Welcome to the Online Teaching Lounge. I’m your host, Dr. Bethanie Hansen. And I’ll be your guide for online teaching tips, topics, and strategies. Walk with me into the Online Teaching Lounge.
Welcome to the podcast. Today, I want to talk about some motivation we have to show up for work, why we’re in this game of teaching in the first place. And that question on my mind is, “What fuels you?”
What is it that motivates you to keep teaching, to reach out to help other people? They’ve studied this out. And the research tells us that there are a lot of different orientations we have, to come to teaching. On a practical level, that’s really nice and kind of helpful to figure out about yourself.
If you’re interested in the direction that you’re going with teaching, the Teaching Perspectives Inventory is an awesome tool to assess what your main driver really is, and whether or not you’re actually doing it. The teaching perspectives inventory is one way to see your primary motivation and the comparison between reality and fantasy. So, check it out.
Some people will be the apprenticeship type, some will be the social change type, and there are several others. I’m not an expert in the TPI, but I do know that this was the first thing that opened my awareness to the fact that we are not all educators for the same reasons. Some people are educators for reasons that really light their fire. And it makes them happy and excited to just do what they do. And some people are not as excited about the job that they do but the fact that they get to be with people.
Sometimes people are much more excited about just being involved in that subject area. Like maybe you teach geology and you just love rocks, you just love the mountains and all the different rock formations and everything you can talk about with rocks. If you get to talk about it all day long when you’re teaching, that’s going to bring you that joy and excitement, right?
As a musician myself and a creative, I really love teaching music. I especially loved teaching live music classes, when I was a band teacher, or when I was leading some choir group. It would be so much fun to take something that was very rough, and help people put it together until it was just absolutely beautiful and totally expressive. To me, that was so much fun.
But it was nothing compared to seeing the people that I was working with transform as human beings. And there’s a phrase that I like to bring into my role as an educator. And strangely, it comes from Napoleon Bonaparte. And I didn’t ever know until I looked it up who initially said this phrase. But the phrase is, “A leader is a dealer in hope.” That is so interesting to me. So not only is an educator a leader, by being an online educator, you’re out there creating new things. Helping people into whatever field it is. Helping them learn and grow and transform, and you’re also just leading the future.
So, a leader is a dealer in hope. And that is something we all have that we can do as educators. And hope is absolutely essential to a happy life, or a high-quality life. Hope is that idea that there is something better in the future. We can get through the tough times, because they won’t always be tough. We can look forward and we can look to what will be that hasn’t come to pass yet.
The leader’s hope really comes from the belief that a goal is attainable. We can teach people something new; we can help them to learn, grow and transform. It gives you the strength to take yourself through the tough times. It also helps you to use your own personal creativity. And to think more about ideas that have you stuck, too. You wrestle with them and come up with new possibilities.
And hope also brings the ability to be resilient, which means to get through the tough times, to bounce back, to keep going. When we face uncertain times in our life like the world we’re living in now, we need more inspiration. We need more creativity. And we need more resilience to get through and keep going. And hope can bring us all of those things.
So as a leader, as an educator, we are dealers of hope. We bring hope, we talk about hope. And we provide a frame of reference so others can have hope too. Beyond that, what is it that really does motivate you to teach? What is it that brings you into the arena every single day, to do what you do? If we can pause and just capture that, the fuel behind what you do every day, then we can make sure you have it in your life every day. We can actually be intentional about doing the kinds of things that are going to put that in its proper place.
One of the things that fuels me is the people and the joy of connecting with other people, but also wrestling with things and creating something that is transformed. It could be that we’re wrestling with a problem, a program, or trying to develop a musical number we’re going to polish and perform. It could be anything like that. But that wrestle and the transformative experience, and then the product at the end. That is such a beautiful bright spot in my life. And I look for that all the time when I’m an educator doing my educator thing.
What is it that you look for? Take a moment to just jot down some ideas for yourself. And if you have a reflective journal, this is a great idea to write about today. What is it that you deal in? As an educator primarily, we deal in hope. But what else? What is it for you?
Think about the last week of your life as an educator, just the last seven days. If you’re teaching a class right now, what is it that happened during your day that brought you a ray of sunshine, or made you feel really excited or look forward to doing it again? Whatever that is, I would write that down in your reflective journal. This is going to be a clue of the big picture ideas you need to be pursuing so that you have more satisfaction in your role and more happiness in your job.
One of the things I love most about that, wrestling with problems, is collaborating with other people. And right now, in my current role, I do a lot of collaborating with other educators, with colleagues and peers and leaders of all levels. And we might end the day with a conversation where we’re talking about something that is a challenge we’re working on. I love focusing on some of the wins of the past week. So often, I’ll try to choose a conversation for the end of the day that will bring a spark or a light into that day and end the day really well.
That way, in my own role as an educator, no matter what challenges I’m facing during the day, I’m going to end the day in a way that really leaves me feeling great and having a sense of control over what I’m doing. After all, there is so little we can truly control in our world. And in our lives, we can control the attitude we have. And a great way to do that is to put people in your path that you know you can be positive with or who will celebrate with you, or who are willing to look at the hope and the bright side of things. So if you’re interested in that, that could be a way to end your day as well.
What else brings you a fuel for what you’re doing? What gets you through those hard times and helps you persevere, when things seem really, really difficult? It’s very easy to notice all that’s going wrong, we could list five things that are going wrong right now. But what’s going right for you?
If this is a bit of a struggle, and it’s difficult to know what lights your fire, I’d like to suggest one activity you could try every day for the next week. And pretty soon you’re going to be able to identify those things that do bring you a sense of satisfaction in your work. And then you’ll notice what really lights your fire, not just satisfaction, you’ll get to that next level of being really excited about what you do. This activity is to write three good things that are happening or did happen.
At the end of every day, schedule five minutes, just take a notepad and write down three good things. After you do that for a couple of days, turn them into three good things that you did. Things where you had an impact, where you contributed your strengths or your talents. Something where you had autonomy, or you benefited by collaborating with somebody else. Whatever it is, you want three distinctly different things every single day for one week.
And then at the end of the week, look back for patterns. What similarities do you see? Are there similar activities that were good in your opinion? Did these things bring you hope, satisfaction, happiness? Help you feel glad that you are doing the career field you’re in? Whatever you see in those patterns, you can then decide how to get more of that in your daily work. And that’s going to continue to light your fire.
As you think about what fuels you as an educator, and what really brings you excitement in your day and passion to your work, there are some things we can do to help light the fire of other people around us. This is especially important if we have friends, family members, peers and colleagues who are struggling to feel like the work they do makes a difference.
The first thing we can do to inspire hope in other people and light their fire is to show that we love and care for them. That could be we’re just listening, we’re just being there being present, just spending the time. Everyone needs to feel that they are important, and that others will listen to them and just care for them. So demonstrating the love and care we have for others can be a real bright spot that lights the fire.
Second, remember that everyone deserves happiness. And there are some simple things we can do to inspire happiness. While we may not be able to make anyone feel an emotion, we can definitely invite happiness through the things we do. Sometimes it’s through a thank you note, sometimes a phone call, there are a lot of things that can bring happiness. And if you think about what the person in your life might be most interested in, you can act on that and generate a little more happiness.
A third thing we can do is to help the other person figure out what lights their fire and motivates them most. And this could be a lot of talking about the past, what brought them excitement in the past, why they entered the teaching profession, what they have loved. Sometimes in courses they have taught in times when they’ve had a good experience professionally, or with students, happy memories they have during their career.
There are a lot of ways to get at that and really identify what someone’s passion is in their professional area. And if it’s really, really challenging for a person to get up to the space of finding that, we could also look at recreational interests and life areas, and find something that brings joy, excitement, passion, enthusiasm and happiness for that person. Simply having the conversation and exploring that with someone else can also demonstrate that love and care that was the beginning of this list. Anytime we spread that hope in others, and light the fire for them by identifying what they care most about, that will just bring more of the good that we’re trying to put out there in the world by being educators, teaching others and lifting them to the next level of whatever their career field is, or whatever their professional goal is or their personal development goal. So the more we help other people figure out what lights their fire, the more we’re generating a lot of that.
Alright, so think about what lights your fire. Notice it over the next week, and see if you can share and inspire others to do the same. And of course, I would love to hear from you and hear how you’ve made this a reality in your life and in your work. Go ahead and visit BethanieHansen.com/request, and you can share your comments there. And any tips and strategies you have in this particular area would be wonderful. We can share them with other educators in a future episode. Take care of yourself this coming week and enjoy your students. Now we’re wishing you all the best in your online teaching.
This is Dr. Bethanie Hansen, your host for the Online Teaching Lounge podcast. To share comments and requests for future episodes, please visit bethaniehansen.com/request. Best wishes this coming week in your online teaching journey.
by Bethanie Hansen | Energy, Healthy Habits, Higher Education, Life, Personal Growth, Podcast, Stress, Teaching Online, Time Management, Time Managment
This content first appeared on APUEdge.com.
Podcast with Dr. Bethanie L. Hansen, Associate Dean (Interim), School of Arts, Humanities and Education
Is it possible to take a short break or vacation while also teaching an online class? In this episode, APU’s Dr. Bethanie Hansen shares strategies for planning a short time away from the online class. Learn about the importance of communicating time away with students and colleagues, how to work ahead in preparation, and other tips for planning a short break away from the online classroom.
Listen to the Episode:
Subscribe to Online Teaching Lounge
Apple Podcasts | Spotify | Google Podcasts | Stitcher | Pandora
Read the Transcript:
Bethanie Hansen: This podcast is for educators, academics and parents, who know that online teaching can be challenging, but it can also be rewarding, engaging, and fun! Welcome to the Online Teaching Lounge. I’m your host, Dr. Bethanie Hansen. And I’ll be your guide for online teaching tips, topics and strategies. Walk with me into the Online Teaching Lounge.
Welcome to the Online Teaching Lounge podcast. I’m Bethanie Hansen, your host, and I want to talk about managing vacation time while teaching online. At the time of this episode being produced, it is mid to late July of 2022, you’re of course welcome to enjoy it and listen to it at any time of the year and we hope it’ll be valuable to you.
This this idea, though, of managing vacation time while teaching online tends to come up at three specific times of year. One is in the summer. Traditional school districts, if you have children in school, are on summer vacation. And a lot of times, spouses, if they teach at a traditional on the ground campus also have vacation. Whether you have family members who are on vacation or not, it might just strike you that you want to go on vacation for a few days in the middle of the semester that you’re teaching.
If you’re teaching throughout the summer, it can definitely be challenging to want to continue teaching while you’re also having that urge to go on vacation and travel. So, we’re going to talk a little bit about how to navigate that.
We also have the fall, early fall, there are many holidays that happen, especially Thanksgiving in the United States. So, around that period, if you have courses that just continue through Thanksgiving week, it might also be challenging to navigate that period. And then the other thing is, we have the winter holidays at the end of December. So, a lot of people will have holidays, maybe you have Hanukkah, maybe you have Christmas, New Year’s, there are many other holidays also that happen in the winter. And many people have a tradition of taking vacations and traveling and seeing family. And above all else, celebrating during these periods.
No matter what kind of time of year you’re facing or looking at, managing a little vacation time around your online teaching is possible. It can be done thoughtfully, prepared ahead of time, and managed really effectively while your students continue to grow with you, and continue to learn with you. So, we’re going to talk about that. And we’ll just jump into three main elements to help you manage vacation time while teaching online.
Review the Pace and Structure of Your Class
And here’s tip number one: The first tip to managing your vacation time while you’re teaching an online class is to look at the pace of that class, the structure of it, and the time that you’re going to need to be away. This is really important because if your vacation is going to happen over a three-day period, right when your students are completing a major assignment, you might have tons of unanswered questions, leading to student frustration. And it’s also going to seriously impact your success as their educator leading them through that.
So, take a look at the big picture of your course. It has some ebbs and flows and some tense times and some less tense times. There are going to be some moments where you’re really preparing for an assessment, or engaged in a discussion that’s super relevant. And there are other times where you can be less present and just kind of check in and answer questions. So, take a look at the big picture of your online class, as well as your own needs and your plans for that travel or vacation you’re thinking about. And then plan your time accordingly.
As you do this, you might notice there are some things that come up for you. One thing is the grading timeline. Will you need to be grading 30 essays when you’re also driving down the road to California? Or will you need to be involved in a seriously detailed level of discussion while you’re flying across the country to New York City? Whatever it is, you want to just look at the load that you’re going to have and the needs that your students are going to have and plan the timing of that vacation the best you possibly can when you consider the course that you’re teaching.
Consider Your Students’ Needs
Secondly, look at your students’ needs. Specifically, we’re going to get into the details now. So, if, again, we’re going to grade 30 essays, what do students need to know for that to go well, for them and for you?
First of all, they’re going to need a lot of clarity going into that big assignment, especially if it’s around the time of you taking a few days of travel or vacation. They’re going to need some guidance. Maybe they’re going to need an explainer video. You could look at our previous episode number 118 for a Video Explainer, if you wish, a little guide on that.
You can also create some kind of guidance asset around walking them through that assignment. The steps needed, the materials included, what knowledge they’re demonstrating, and how this hits one of the points they’re trying to come away from this course with. So, think about what students are going to need in terms of the preparation for that assignment, so you can plan ahead to give them all of that structure, all of that scaffolding for success.
Secondly, give your students the information about yourself. That is, if you’re going to be offline for two or three days, you want to tell them that. That would be an announcement about instructor availability. In fact, I like to use that as the title of my announcements. It says, “Instructor availability” and then the dates. And in the body of the message, I just tell them, “I’m going to be off my usual routine” or “I’m going to be out of the classroom, Tuesday, Wednesday and Thursday this week, due to travel, I will answer all of your questions when I get back.”
I give that information to them ahead of time so they can look ahead, plan their own work, asked me those important questions before I’m offline for a few days. And then as soon as I’m back, I’m checking those messages and I’m reading my emails, and I’m making sure I follow up with any student who’s a little bit nervous, and who wants an answer to something. I also want to make sure that when I get back in that classroom, I’m diving into any discussions we’re having, and I’m making myself fully present to them.
Now, if you’re a person who takes your cell phone with you, everywhere you go, you might be able to answer those questions when you’re out of the office, or away from home. Perhaps you answer those questions on the fly, and you just give students what they need here and there when it pops up. Or perhaps you actually tell them, you’re going to be completely offline, and you just answer them when you get back. Either way, students need to know what to expect in the assignment coming up and in their communication with you.
And then when you come back, some reassurance of your presence would be a little different than the absence you had. So, they would want to see you more engaged and more present so they’re reassured that you’re back with them.
Consider Your Own Needs
Third, we want to look at you and your own needs, personally. This is the only way you can decide what’s the best approach for your short time out of the classroom. That approach might range from completely cutting yourself off to the internet during those few days you’re going to be away, to just having that phone close by where you can answer urgent questions, or even allow students to reach out to you through text or phone call, maybe even email.
So, your personal needs are very important when you’re taking time away from your online classroom, especially if it’s during a class and just for a few days. One thing that I would highly recommend is getting ahead on your teaching. So, if there’s anything sitting there waiting to be graded, if you can take care of it before you’re away for a few days, then you don’t return to a huge pile of grading that sets you behind even further.
Another thing you could do is proactively just engage a lot in whatever discussion is happening that week. So, you have a lot of presence, and you’ve connected with your students to whatever level you can and then you won’t feel quite so overwhelmed. Again, getting back and needing to jump in and connect with so many students.
But lastly, I would say when you’re considering your own needs, personally, how much do you really benefit from various types of de-stressing activities when you’re on a short vacation. Whatever those are, plan those into your vacation, thoroughly enjoy that short time. Really invest in yourself and those that you love that might be with you.
Engage in all those fun activities so that you feel like you’ve really had a time away, and relish it. And then when you come back, you’ll be fresh and rejuvenated and ready to go. Never cheat yourself when you have a couple of days away, thinking that you have to get back quickly and get back online. It’s always going to be there. And you’re always going to feel that drive to get back to your online classroom.
So, if you have prepared adequately and followed those three areas of looking at the pace of the class, and your planned time away, looking at the needs of your students and planning ahead for those needs and addressing them, and then also looking at your own needs and planning what you’ll do during your time out, then you can have a fantastic time on your short vacation while you’re still teaching online.
Make Colleagues Aware of Plans
As you plan a time to get out of the computer room, and possibly away from class for a couple of days or three days, be sure to loop in your team. Many of us work with organizations where we have peers, colleagues, managers. And if it’s truly unavoidable to be away from that computer and you’re going to have that time anyway, alert them to your absence. Alert them to your absence so that you can have colleagues looking out for you. Perhaps they could stop by the class, just in case there’s an urgent question or need your students have, and they can have your back should something happen and you’re not able to get back home as planned on time. Then there’s someone that will be aware of where you are and what you’re doing.
Perhaps you have a supervisor or a manager, or a department chair, or a dean, or a principal that you can inform. I had that experience recently myself. I was going to be taking a very early morning flight from Washington D.C., home to Idaho where I live. And both the car to the airport and the flight are canceled, independent of each other. There were not enough drivers for the car so I had to find an alternate method. And also the flight being canceled, I had to find a different flight. I ended up finding another flight the same day from a different airport. And then I could just take a taxi so it all worked out. But you never know when you’re on a vacation if things will work out exactly as you’ve planned, especially in the constantly changing travel environment we’re experiencing in the United States today.
So, make your plans, have backup plans, communicate out. And again, tell your students what to expect. When your students know what to expect and you’ve planned for them and communicated well with them, they respect that and they trust that and they’re fine until you come back the next day or two when you’re back online. So, enjoy your time away should you be out of a class for a few days and plan accordingly. Best wishes in your online teaching and a short vacation you might have while teaching online this coming week!
This is Dr. Bethanie Hansen, your host for the Online Teaching Lounge podcast. To share comments and requests for future episodes, please visit bethaniehansen.com/request. Best switches this coming week in your online teaching journey.
by Bethanie Hansen | Energy, Higher Education, Leadership, Life, Podcast, Stress, Students, Teaching Online
This content first appeared at APUEdge.Com.
Podcast with Dr. Bethanie L. Hansen, Associate Dean (Interim), School of Arts, Humanities and Education
Online educators sometimes face challenging students who disagree with a grade or are argumentative in the classroom. In this episode, APU’s Dr. Bethanie Hansen discusses ways to help online educators deal with such conflicts. Learn how to implement de-escalation tactics to meet in the middle, work with colleagues or administrators to get additional support, and finding ways to recover after a stressful situation.
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This podcast is for educators, academics, and parents who know that online teaching can be challenging, but it can also be rewarding, engaging, and fun. Welcome to the Online Teaching Lounge. I’m your host, Dr. Bethanie Hansen, and I’ll be your guide for online teaching tips, topics, and strategies. Walk with me into the Online Teaching Lounge.
Welcome to the Online Teaching Lounge. This is your host, Dr. Bethanie Hansen. I’m very happy to be with you today to talk about difficult students online. There are a variety of situations in which you might find yourself working with a student you might describe as “difficult.” And by difficult, I’m talking about a variety of things. It could be that student is challenging a grade and persisting after you have provided additional feedback. Or the student might be arguing throughout the class, creating a tense atmosphere. This might seem like it is escalating. It might seem as though your student doesn’t like you and resists the teaching approach or even your personality. And with a lot of tense events are happening in our world, so it’s likely that you’re going to encounter challenging students more often in the future, as our students face unexpected stressors, trauma, world events, natural disasters, and uncertainty.
While you’re working with challenging students in your online teaching, your own stress level increases. The experience might drain your energy and might make it harder to notice the students who are having a good experience in your class, and all the positive moments happening. We can easily become defensive when a student reacts poorly or challenges us, and our own response might add fuel to the fire.
To address all of this, in today’s podcast we will first look at ways to meet the student in the middle. To focus on de-escalating the tension to find a potential step forward.
Then, we will look at options available to you when a solution is not reached. This might include other departments at your educational institution, members of your team, or colleagues. Although we may teach alone, we are not alone in managing serious challenges, and we can reach out for support.
And last, we will explore supportive habits that can help you to get through the stressful time you’re experiencing and to recover from what might be a traumatic experience. When a serious challenging experience occurs in the online classroom, it can shake your confidence and make you feel depleted. Focusing on your wellbeing and recovery from the stress can give you the space to regain energy and zest for teaching. And we will close with those ideas.
Focus on De-Escalation and Meet in the Middle
A lot of times, students escalate quickly when they don’t understand, or when we’ve made a comment to them that they have taken as a judgment instead of an evaluation of their work. While it might surprise us when this happens, especially if it happens quickly, it also makes sense that not all our students will immediately understand what we say to them.
As you face a challenging student in your online class, I recommend looking backwards. Consider your past teaching moments and any challenges you might have faced. How did you work through those challenges? When we reflect on our past challenges, we can identify key skills we developed that are now available to us in present challenging situations. Looking at past teaching challenges can also help us consider new perspectives about the current problem. There is a lot we have already learned from working with difficult students in the past, and we can draw on what went right in those previous scenarios, as well as what we would have wanted to do differently.
To meet students in the middle, we can draw upon the skills we have learned from our past challenges. And we can try to understand our student’s perspective. From their vantage point, what might have been more helpful in the assignment instructions, or in my grading feedback? And where they are sitting right now, what will be most helpful to move them forward in the class?
Meeting someone in the middle suggests that I consider how I might be part of the problem, so that I can be part of the solution. One way to learn about the student’s perspective in order to meet in the middle could be to have a phone call or video chat and ask them: “What is you understanding of the situation?” or “What might help you most right now?”
As we hear what students will tell us, the most important part of this conversation is to listen with a true desire to understand their viewpoint or their perspective. As this begins to take shape, it is tempting to jump in with comments or assume that we’re ready to make a compromise of some kind. However, I would encourage us to keep listening to ensure that we have the full story from our student. And then, we can summarize or paraphrase what we heard to make sure that we understand. Only then, the student feels fully heard are we able to take a step forward to resolving the situation.
Be Authentic and Present
Now, if you have a problem that you can’t de-escalate with a student, and you really do feel like you’ve put in the steps needed but things are not improving, authenticity can be one additional resource available to you. Authenticity is a combination of awareness, behavior, relational orientation, and unbiased processing.
When we think about being authentic in a moment of tension or conflict with a student online, we might find that to be just the opposite of what is possible for us. But, if we can stay grounded to our personal values, what we care most about, and the humanity of that other person we are dealing with, we can bring ourselves back down emotionally and become mindful of the moment that we’re in and be able to let those really tense thoughts just stream on by.
The most important thing we can do in a tense situation with students is to think clearly and to be able to be back in the moment that we’re living in. By doing this, you can be authentic, you can present yourself as your best self, even when there’s a tension there. Most people that we’re engaging with, even if they have a complaint, will be less aggressive when they feel that we’re being non-judgmental towards them and inviting them.
Pause to Refocus
If you start to feel inflexible, resistant and defensive towards the student, I want to encourage you to pause, take a step back and see if you can understand what the student is experiencing. Just giving that pause can give you a little bit of space to see it in new light and understand if the student has missed something along the way, then a simple clarification can help get things right back on track.
Of course, not all students are going to respond openly when they initially are defensive about something. Again, if you sense yourself tensing up and resisting the student or starting to argue back and forth, a pause or silence to breathe and refocus can help. Letting go of that sense of resistance may be the tone that invites your student to do the same. And once we are meeting in the middle and understanding what is going on, we can take a step forward towards solutions, no matter how small.
In my experience, I notice that when someone is being challenging or difficult, it’s like I’m being invited to get defensive in return. It’s like an unwritten invitation to get defensive right back. And if we’re not careful, we’re going to be sucked in quickly. It’s easy to do that when we’re not seeing the people face to face that we’re teaching, and if we read the question or complaint in an email. If we take the invitation and get defensive back with a student who’s having a challenge experience, it becomes very difficult to see the student in a positive light or present ourselves in a positive way. And we might invite more of what we don’t want.
Another problem that we might face is feeling that we need to be right. If we have seen the situation from an objective viewpoint, and we feel that we’ve communicated very well with a student, we might feel like we know the answer, we are right and the student just needs to accept it. The problem with that is that the firmer we get, the more we’re sort of inviting that fight in return. If we’re willing to hear the person out and be a little bit softer in our presentation, and really listen, sometimes that alone will de-escalate the situation and invite your student into a discussion.
Some things we can do to invite the other person to de-escalate and join us at the table for a conversation are to ask open-ended questions and just wait. And listen. If we’re able to do that, and just give silence and take it in, then another thing we could do is to restate back to the student what we’re hearing. To validate that, yes, they must be frustrated with that understanding, whatever that is, and to ask them what they’re hoping that we can do together to resolve the situation. Sometimes it really is a small thing that’s just a huge misunderstanding. If you find yourself in this situation, slow down, and see if you can get yourself present in the moment to be your more authentic self and invite that student to the table with you.
After focusing on de-escalation strategy, slowing down, listening, and learning about what the student is experiencing, and working toward a solution, we might find that this student continues to challenge. In some cases, it begins to seem as though everything in the class starts a new challenging conversation, and the student is not interested in working with us to resolve it. When this happens, there are options available to you when a solution is not reached. This might include contacting other departments at your educational institution, members of your team, or colleagues. Although we may teach alone, we are not alone in managing serious challenges, and we can reach out for support.
Consider a Partner or Department to Support You
One helpful partner we can contact might be a department chair, a manager, a partner teacher, or another team member who can be on the phone or on a Zoom call with us and our student. Having a second party there can bring in neutrality to help us to have the conversation in a less emotional manner than we might otherwise have. The team member can add value to the conversation by sharing additional ideas or perspective that can help both you and your student to move forward. And after the call has ended, this person might be able to share perspective with you that you’re not seeing, because you’re very close to the situation.
In any challenging situation, whether we are alone in the conversation or with a team member on the call, we can listen to the student’s story, their experience, and their complaint, and then let the student know we need some time to think about what they have said, and a second conversation to respond. It’s like we’re scheduling two different meetings, that first one will be to hear this student and really understand their situation. And the second conversation will take place after we have had the time to consider how we want to address the complaint or concern.
And be sure to respond in a prompt manner as much as possible. The wonderful thing about this approach is that it takes all pressure off you. In that first call, you can be open, a good listener, and just focused on learning as much as you can about the student’s perspective and experience. You don’t have to give any answers during the first conversation, and you can have time to think before responding.
If you work with another department, the representative from that department might be able to suggest alternatives and additional solutions to help you and your student. Some departments you might consider contacting include the student conduct department, a faculty advocate, a student services or advising team member, the university chaplain, or the disability services and accommodations office. Each of these teams has a slightly different approach when meeting the students’ needs, and you may find that aligning your approach with one or more of these teams gives you strength and perspective to respond well. If you have any suspicion that your student could use these services, you can even recommend them to your student, that they reach out to those departments. And of course, you can as well for a little more insight and support in dealing with a very challenging situation.
We know that online teaching can itself be challenging at times and a bit isolating. But with these ideas, we hope that you’ll be able to reach out to your students make some personal connections, feel that you’re able to really reduce the tension in a situation that might otherwise escalate and help your students to get right back on track.
During the conflict, it’s possible that you will feel unable to relax and consider the student’s perspective if this student has approached you in a hostile way or a threatening manner. If that happens, don’t wait to reach out to others for help and support. It’s difficult to know what to do in such a situation, and other team members and departments will be able to help you.
If the challenge is a tough one, but it does not seem that you’re being threatened or treated in a hostile way, it might still push you a bit. You can know if you’re feeling stress if you start to firm up your grading practices in response or if you feel like suddenly becoming strict with grading timelines when you were previously more flexible. If you start to notice yourself getting into more strict absolutes, which we call all-or-nothing thinking in terms of your deadlines and your grading, this serves as a red flag to let you know that you’re under a lot more stress than usual. And you might unintentionally invite more resistance from students, instead of less. When you notice these kinds of red flags in your approach, I encourage you again to pause, step back, and continue to treat that challenging student as you would any student in your class as much as you can. And at the same time, contact other colleagues, a manager, or one of the departments available to help you, and ask for back up.
If you need a break from your classroom, you can also talk to a partner teacher, a manager, or a leader in your institution, a department chair, a principal, or wherever you’re working for some backup for some help. Perhaps there might be a day or two, you could be out of that class to get some space if the situation has escalated.
Take Care of Yourself and Recover from Stress
For the final topic we explore today, we look at supportive habits that can help you get through the stressful time you’re experiencing and recover from what might be a traumatic experience. When serious and challenging experience occurs in the online classroom, it can shake your confidence and make you feel depleted. Focusing on your wellbeing and recovery from the stress can give you the space to regain energy and zest for teaching.
And you might truly experience stress and trauma when you’re working with very challenging students. Especially if there’s been a traumatic event. There is a resource one of my wonderful colleagues shared with me from Substance Abuse and Mental Health Services Administration, which is linked here in the podcast transcript. And from it, we are taking some helpful tips to notice normal and natural reactions you might experience when dealing with a traumatic event or a disaster, and emotions you might have. Physical reactions you might also have, and then some suggestions on how you might manage your workload afterwards.
For example, one of the suggestions is that if you realize you’ve been injured, you need to seek medical treatment, of course, and if you’re not injured, focus on completing only one task at a time, just slow down in your work. And that will help you feel like you’re getting some control back and getting on top of things as you’re getting back in the game of working with your students.
Pause and take deep breaths. Take the time to gently stretch to calm yourself before you tackle each task. And plan to do something relaxing after work. Be patient with yourself if you notice that you’re having trouble remembering things, difficulty thinking clearly, worrying a lot, of experience more difficulty making decisions. All of these can be normal effects of stress or trauma. So do your best to exercise self-compassion.
And look at those tips for survivors of traumatic events. Talk with others who can understand you and understand what you’re going through. Listen to uplifting music, music that can help you relax and calm yourself. Of course, use what you know to be good coping skills, healthy coping skills that work for you.
As you work with challenging students, you know, because you’ve been teaching online, that there are many types of students that we work with, a lot of different people with a lot of different backgrounds. Hopefully you’ll be able to get through that experience and take the skills you have gained in the challenge to apply in other scenarios in the future. And if you’re not able to finish the class with that student, you will still be able to care for yourself and work through the stress and trauma of the significant challenge you might be experiencing. Regardless of how the situation ends, taking the time to focus on your wellbeing and recovery from the stress is important. And adopting habits to sustain your wellbeing will help you regain confidence after the conflict.
The ideas we have considered today around working with challenging students have focused on de-escalation efforts to meet in the middle, working with colleagues and other departments to get support if the challenge isn’t improving, and finding ways to recover once the stress has subsided. Although these ideas are a good start, there is no substitute for your own experiences and intuition about how to resolve challenging situations and relying on your own insight can be helpful throughout the process.
Thank you for being here today and for your desire to help challenging students get back into learning in your online class when possible. We wish you all the best in resolving tough situations in your online teaching and in your work this coming week.
This is Dr. Bethanie Hansen, your host for the Online Teaching Lounge podcast. To share comments and requests for future episodes, please visit BethanieHansen.com/request. Best wishes this coming week in your online teaching journey.
by Bethanie Hansen | Best practices, Energy, Healthy Habits, Higher Education, Life, Podcast, Stress
This content first appeared at APUEdge.Com.
Podcast with Dr. Bethanie L. Hansen, interim Associate Dean, School of Arts, Humanities and Education
You never know when an emergency or illness may strike. In this episode, APU’s Dr. Bethanie Hansen provides tips and strategies to help online educators prepare for unexpected absences, illnesses, or other emergencies. Learn why it’s so important to keep your class in order, develop a communication plan, provide emergency contact sheet, and more.
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Read the Transcript:
Dr. Bethanie Hansen: This podcast is for educators, academics and parents who know that online teaching can be challenging but it can also be rewarding, engaging and fun. Welcome to the Online Teaching Lounge. I’m your host, Dr. Bethanie Hansen, and I’ll be your guide for online teaching tips, topics and strategies. Walk with me into the Online Teaching Lounge.
Welcome to the Online Teaching Lounge podcast. Today, we’ll talk about sick time when you’re teaching online classes. I hope you never get sick when you’re in the middle of a class, that could be a difficult time for you. But, it does happen and, of course, there are other reasons we might have to leave our class, like illnesses or other emergencies. Perhaps we have a brief technology failure and don’t have new technology right away. For whatever reason, there are so many reasons we should prepare for sick time when we’re teaching online and this episode will help you to do that.
First, we’ll talk about keeping your class in order before an illness ever strikes. Then, policies you may maintain so that when someone else teaches your class, students will know what to expect. We’ll talk about grading your work, the actual emergency or illness time, and some personal experiences I have in this area. So, let’s get started.
Tips for Preparing Your Classroom for Sickness or Time Away
First, before you ever have an illness, you want to keep your class in order. What are some of the things that you might do to keep your class in order?
Be Proactive
First, be proactive. Guide your students in what they’re habits should be when they are participating in your class. By being proactive and giving announcements up front, having your class set up for the entire course before it begins and having a regular routine, it will be easy to maintain that class in your absence should you need to be out of class.
You can guide students well in advance of any assignment by giving them some sheets of guidance, maybe examples. You can have a video where you walk through the assignment. And, all of these can be prepared before you ever start teaching your class. After all, you handle these assignments regularly and you know that there are students who tend to struggle with the same things every time. Why not prepare those videos before the class begins so that, should you become ill, your guidance is already there in the classroom?
Keep an Organized Classroom
Then, keep an organized classroom. If you have rubrics in place for your assignments, always have them in a space that students can view them before submitting their work. You might also have them in a place where someone else can see them if they should have to step into your class in your absence and grade that work.
You can have the lessons labeled and everything in order in the learning management system. With the way that learning management systems are designed today, it is very easy to have an organized online classroom, well prepared with all the lesson materials before the course starts, and ready to roll for your students and for the entire session.
Create an Emergency Contact Card
Contact information for your supervisor might be difficult to get if you work at a large online institution that is not very personal with you. However, most places we teach nowadays do contact us and let us know exactly who to speak with should we become ill or have an emergency. Create an emergency contact card and keep it in your wallet, on your board at home where you might keep important things, and share it with any loved ones that are close to you. If you have an accident or an illness and you are not able to communicate with your institution or your students, a person in your life can use that information to reach out on your behalf.
Some important details could include your supervisor’s telephone number, email address and name. If that’s not available, maybe there’s a faculty relations or a hiring department or some other management group at your institution that you can speak with.
If you’re a K – 12 educator, there might be a substitute teacher hotline, a principal, an administrator, a colleague, a friend, someone you can contact or have your family and friends contact in your absence. Keep that information close by, always ready in an emergency.
Provide Students with a Secondary Contact in Case of Emergency
One other tip is to give your students information about who they can contact if you don’t appear in class. Should something happen to you and no one in your life is able to reach out to the institution, students should know how they can reach out when they need help. Perhaps we could give them the information to the department chair, the principal or whoever manages your group. Either way, you always want students to have a secondary contact in case of emergencies, so giving them that information could be useful. You might not give them your supervisor’s phone number, but an email address would suffice.
Maintain Healthy Habits to Keep You Well
And then, of course, maintain healthy habits the best you can to take care of yourself during times where you are well and healthy and all is going as planned. When you maintain healthy habits and take care of the sleep you need, the healthy eating and the rest at times when you’re not working and keep those relationships alive in your life, that will help you to be ready to go when it is time to teach your class so that you’re always at your best. Then, when you should have to reduce that effort, you still have something to give and you have done such a great job up to that point.
Classroom Policies to Develop Ahead of Illness or Unexpected Absences
Now that you’ve kept your class in order, a second area to be thinking about is policies you maintain in the classroom. These policies can be very helpful to you in times of illness or emergencies.
Develop a Communication Plan for Students
First one is a communication plan. A communication plan is when you tell your students how often to expect to hear from you. For example, you might tell them to check the weekly announcements every week and you can prepare standard announcements to have rolling out each week of the class automatically. You can update them with any pertinent information as you go, but having these in place is a wonderful part of your communication plan.
A second part of your communication plan is to let students know how often to expect grading feedback. If they have questions about their grade or would like something explained to them or would like to challenge a grade, giving them a communication plan about how to contact you and who to reach out to is very helpful. This communication plan could also include that information I previously mentioned about contacting a supervisor if you are out of class and non-responsive. It may sound strange to tell students what to do in your absence before you ever have an absence, but in case of an emergency, students do need to know who they could reach out to to get help finishing their course.
And, in your communication plan, I would also suggest posting this in the course where it can be prominently displayed so any visitors to your classroom can also see it. Perhaps in a course announcement or the syllabus or both.
You can follow your communication plan regularly and make sure students are updated about what’s going on in the class, and also use the course messaging system. Many schools nowadays use email as well, which is fine, but in your absence, someone will not have the access to your email. If there is a messaging system in the classroom or a question and answer board, I would suggest using that regularly so students’ exchanges can be viewed by others who might need to step into your classroom.
Follow your communication plan. Once you’ve told your students how you plan to communicate throughout the course, stick to it. If something should happen and you can’t be in the classroom, they will be the first to realize something has gone on and be able to reach out if needed.
And, of course, be clear and present in your course activities. A highly engaged instructor creates a wonderful atmosphere and relationships with their students. If you’re clear and present in the announcements and your grading substantive feedback area and also posting in discussions, it’s going to be obvious that you’re there creating a wonderful learning experience together with your students. If something should happen, another person could look into this and see how you have taught them, what your approach has been, and do their best to continue giving those students a positive experience in your absence.
Maintain a Clear and Quality Grading Strategy
Clear and present grading of students’ work is also essential so that your course is always well-maintained but also anyone who must step in in your absence can see what you’ve done with students to this point. And, I would suggest if you have essays to grade that you provide comments directly on the essays that are written. Also, provide students with the rubric ahead of time. Post it in the assignment area and use it in your grading. This makes your grading very clear and others can understand on which you have based the scoring and the feedback.
Now, when you grade your students’ work, it’s important to use rubrics. Rubrics show various ranges of skill levels achieved, categories that you focused on, and so forth. One of those categories should be the content itself.
For example, if you’re teaching a music appreciation class, as I do, there’s a section where we mark about using music terms appropriately. I, of course, have ranges for that but I also mark it and explain to students when they have used the terms well and when they have a misunderstanding. And, I have some different corrective elements that I can put in there to explain what the term means if a student has misunderstood.
The content you are teaching matters the most. Writing style is also important. We want to help students as much as we can learn how to write properly and be able to produce academic essays. But, more than that, we need to know that they understood the subject matter. Unless you’re grading English essays, in any other subject area, grade the content first and be sure to give lots of comments about that content and then provide correction on the formatting, the citation style, and the grammar and other things you might care about.
Never let a student move on out of your class who has very poor writing without correcting that. It would be a shame for a student to go through an entire online degree and not learn how to write properly. English class is really not the only place where we can do that.
If you provide quality grading in your classroom every time, then should something happen to you and you’re not able to finish teaching the course, someone else will be able to look over your grading, see what your approach has been and give those students a quality experience to the end of the class.
You can also ensure that when you have given your students quality grading feedback, they are learning from you. There are things that you can teach them that no one else can, and giving them your best every time when you are at your best is a really great policy to ensure that they learn what they can learn from you.
And, lastly, decide up front what you care about most in grading your students’ work. What ideas and concepts matter to you? Be sure to remark about those ideas when you’re giving the feedback and let students know as much as possible.
Tips on How to Handle Emergencies or Illnesses
Now, let’s talk about how to handle those emergencies or illnesses that occur. Anything could happen, ranging as small as simply having an allergy situation, like I’m having this week, or you might have something like a hospitalization, a surgery, a major illness that keeps you away from your work. You might have an accident. Perhaps there’s a natural disaster or a car accident. I have worked with faculty who have had all of these things happen. I’ve also worked with faculty who had terminal illnesses or major degrading illnesses that took away their ability to teach online at all.
Issue an Instructor Availability Announcement to Students
There are so many things that can happen during our lifetime, independent of our work. Whatever is happening to you, whether large or small, the first step is to let your students know what to expect. I like to call this an instructor availability announcement. Your students need to know that you’re not going to be on your normal schedule, that your regular communication plan has been disrupted, and that they will need a little more patience than usual.
When you give them this plan, it is not important to give them your personal details about the crisis you’re experiencing or the illness. If you are comfortable doing that and you would like to share it in a brief way, it’s of course acceptable to do so. But, I always suggest that faculty keep their private details to themselves when they feel they want to do that.
So, telling your students that you’re going to be out of class for a few days, or unable to interact with them for a few days is totally fine. That instructor availability announcement could say something like, “I will be offline Tuesday, Wednesday and Thursday this week. I will check-in Friday and at that time, I will answer any questions.”
And, you could also give a contact information for your supervisor if they have an emergency or a question that’s urgent in your absence. If someone else is going to step into your class while you’re away, it’s helpful to let students know that as well. Introduce the person, give them their email contact information and, of course, help that person know what to expect when teaching your class.
In an ideal situation, when you’re ill, you’ll have a substitute teacher come in and work with you. In colleges and universities, that is rarely the case. Sometimes you might have a colleague that’s able to teach for you, but that is extremely rare. If you’re going to be out only a couple of days, simply putting an instructor availability announcement and returning and catching up when you’re well again is adequate.
If you’re going to be out a longer duration and someone’s going to teach the rest of your class or a period of time for you, you might want to orient that person, if possible, on what you’ve done with your students and what you would appreciate them doing in your absence.
Communicate with Supervisors, Colleagues and Family
Communicate with your supervisor and your institution about your absence. And, of course, if you are not able to do so, be sure to have your family or friends who are contacting your manager for you do this on your behalf.
If you have a colleague that can teach for you in your absence, communicate well with them what you’re going to be doing and when you can be back and how they can reach you if they have any questions. Then, of course, when you’re teaching and you are just gone for a short time, you’ll have to catch up and let students know about your grading timeline when you’re back.
When others are teaching, you will need to know what they are going to do in your absence. For example, in my institution, if another faculty member steps in and teaches for you, they will manage the questions students have and they might engage in the discussions and keep the class basically moving forward. But, the grading will be the instructor’s responsibility when they return from the illness.
In special situations where an instructor is gone for longer than just a few days, that grading might be done by a colleague. But, it depends on the situation and it’s not exactly clear for every single case. It can be helpful to discuss this with others who might be teaching for you, just to find out what to expect and also to help them know how they can help manage your class.
In the worst-case scenario where you cannot finish the class or even tell your students that you are gone, the best thing to have done up to that point and in any case when you’re teaching is just your best work, to be on top of your game when you are healthy and well and when everything is going the best that can be expected.
If you cannot finish the class or even tell your students that you are leaving, be sure to give your colleague or your supervisor the best guidance you can about what you’ve done with your students to that point and then step out of the classroom and allow them to teach it out.
Tips for Supervisors to Manage Faculty Emergencies
Now, I’ve had some personal experiences with each of these scenarios where I have managed online faculty in the School of Education at my university and in the School of Arts and Humanities. There have been so many situations and they’re all different. They range from just a brief illness where a faculty member just let me know and needed me to watch their class, and sometimes I’ve had a situation where a person had a major illness, they were hospitalized and in surgery and unable to communicate with me. And, the way I discovered it was they were simply absent for class more than a day or two.
And, as the supervisor of online faculty, I’m very proactive and I look at their classrooms and I stay on top of that. So, a faculty member’s not going to be away from class for more than a day or two without me noticing and then I’m going to reach out if it takes three, maybe four days and they’re not back in class and I’m going to see what I can do to help them.
If you don’t have someone like that in your situation, it’s especially helpful to reach out and be proactive whenever you can. I’ve had faculty also have car accidents where some major things were happening and they were not going to recover right away and they really could not teach again for weeks. I’ve also had faculty where their technology had failed, their computer crashed, they were not able to get another computer anytime soon. And, in those kinds of emergencies, it can be especially debilitating to you if you do all your work online.
One recommendation for that is to find a place where you can either get a loaner computer, short-term or maybe there’s a computer work station where you can log in, either on a local college campus in a library or in a public library. And then, of course, log off again and clear the cache and the cookies after you’re done using it for your teaching. If you have a family member or friend with a computer that you can use, you can also do that short term in a technology accident.
If you have a health decline that’s actually going to take away your ability to teach online, and I’ve worked with many faculty in those situations as well who either could no longer type, could no longer speak, could no longer maintain the rigor of grading essays for very long, different things, you might be able to work with your academic institution to teach smaller course loads.
You might be able to reduce your typing by using something like Dragon Dictate, naturally speaking. There are a lot of different ways to accommodate health declines or other kinds of setbacks where you’d like to keep teaching but cannot teach to the full load that you might have in the past. And, I would highly recommend considering those and then, of course, deciding if you are able to teach in the future. And, only you have the answer to that. You can think about your own personal situation and decide.
Whatever happens to you, know that your work is valued to your students and to those that you work with at your school or your institution. As an educator, you make a difference and you matter immensely. I want to encourage you not to be embarrassed if you have a sickness or an illness or an emergency, but to reach out to people around you and communicate what your needs might be. You will be surprised how others can step in and help you and manage your students on the short term at least in your absence and help you make arrangements for whatever needs you might have.
Of course, wrapping all of this up, it’s never fun to be sick when you’re teaching online, but there are so many things you can do to plan ahead before sickness ever strikes or emergencies come, and there are things that you can do to manage those things if you should experience them.
Above all, I suggest that you keep a contact card for your colleagues, your manager, your supervisor, and your institution available where loved ones in your life can reach out and let others know if something’s happened to you, should that be the case. This, at the bare minimum, is really important so that you have an emergency plan as an online educator.
Well, to your health and to your wellbeing, I wish you all the best this coming week and I also wish you a successful experience managing any illness or emergency you might face while teaching online.
This is Dr. Bethanie Hansen, your host for the Online Teaching Lounge podcast. To share comments and requests for future episodes, please visit BethanieHansen.com/requests. Best wishes this coming week in your online teaching journey.
