by Bethanie Hansen | Energy, Healthy Habits, Life, Personal Growth, Podcast, Stress, Students, Teaching Online
Podcast with Dr. Bethanie L. Hansen, Associate Dean (interim), School of Arts, Humanities and Education
Have you ever felt attacked or offended by a student’s feedback about your teaching? It’s hard not to take it personally. In this episode, APU’s Dr. Bethanie Hansen discusses the concept of radical depersonalization and strategies to help teachers listen differently to feedback and criticism. Learn how radical depersonalization can help teachers better understand the needs of students and even help teachers get to know their students better.
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Dr. Bethanie Hansen: This podcast is for educators, academics and parents who know that online teaching can be challenging, but it can also be rewarding, engaging, and fun! Welcome to the Online Teaching Lounge, I’m your host, Dr. Bethanie Hansen, and I’ll be your guide for online teaching tips, topics and strategies. Walk with me into the Online Teaching Lounge.
Welcome to the Online Teaching Lounge podcast. I’m your host, Bethanie Hansen. I’m very happy to speak with you today about one way we can reach our students even better. There are so many opportunities to connect with the people we are working with in online education. And one group that we seek to connect with the most is our students.
Our students need us. They really need to feel a sense of our presence. They also want to know who we are. They want to know that they are in safe hands, that they have someone who knows a lot about the subject matter and is capable of helping them get where they need to go. One of the things that makes this really hard—to be responsive to students, to connect with students, and to really help them feel that sense of safety—is when we take things personally.
There’s a lot that happens in that online classroom. And for various reasons, we might get the experience of an angry student coming at us. Or we might feel over time like because we’re working online, that we don’t get seen, we’re not valued or appreciated by enough people. Maybe we really crave some kind of appreciation or attention and it’s really difficult to find that when we’re teaching online exclusively.
If that’s been your experience, I know where you’re at; a lot of us have gone through those feelings of being insignificant or disconnected in our online work. But that is not how we have to continue. In fact, your students may be having a much better experience with you than you realize.
They might be leaving your class feeling like they know you. They love you, they want to learn from you more, they want to come to you for letters of recommendation. Pretty soon, you’re going to hear of these things and wonder what led to that, how did they know you so well? Well, it’s in the way you show up in your classroom, the way you write things to them, or the videos you create, or whatever you’re doing to put yourself more personally in that online education space.
And even though your students don’t tell you directly, they’re getting a lot from you. They’re benefiting so much from what you have to offer, especially when you bring what you’re best at. Whatever makes you uniquely you. Whatever really is your special flair for teaching, or your special passion about your subject matter, that is helping your students connect with you, even if you don’t know it.
There are some ways you can find this out, but what I want to talk about more specifically today is how to stay in the best space possible. And the best space possible would be your best teacher self. Your best educator space. Your most responsive, feel-good place where you’re motivated to do really great work in your online teaching and share a lot, really openly about the subject matter, about yourself. About whatever will help your students connect and learn what you’re hoping to teach them. In my experience, that is difficult to do when you’re online and you don’t always get responses that you hope for.
If you ask questions in a discussion, for example, and students don’t respond back, you can feel pretty invisible. I’ve played with that myself a little bit, to ask questions in different ways, to try different kinds of responses that might provoke more engagement. And some things work better than others. Truly, you can get some of the results you want if you want a lot in return. But today’s focus is more about how you can show up, your best self as a teacher anyway, even if you’re not always getting that payoff that you’re hoping for.
What is Radical Depersonalization
The concept I’d like to share with you today is called “radical depersonalization.” I know that’s a bit of a mouthful, but when you’re feeling especially isolated or ineffective, you’re not really sure you’re making a difference, and it’s really hard to get motivated to get in there and do your teaching again, or it’s hard to be motivated to do a lot of grading. Whatever it is you’re struggling with today or this week, radical depersonalization can help you detach enough to see it in a new light, come back at it fresh, and engage with your students again. After all, when you connect with your students, that’s one of the best things about being an educator and it’s the best way to know what they’re getting out of this experience.
The more you can connect with your students and get some insight back from them, the more you’ll be motivated on this journey. I’ll show the steps for radical depersonalization and talk a little bit about each one.
Reassessing Other People’s Statements About You
The first step for radical depersonalization, and this is about the way we see what other people are doing or not doing—it’s not about disconnecting on purpose from other people. So, the first step in radical depersonalization is to see the other person as a separate being and realize that what they’re saying is about them. You may have a colleague or a supervisor or a student criticize something that you’re doing or say something that seems like a character attack, when really, it’s just them voicing their need for what they need to see in the classroom.
People will say all kinds of things about us. Not all of it is true. If we take it personally and accept it as fact immediately when it is said, it’s going to be debilitating. It will make it difficult for us to enjoy our work every day and really hard to consider that feedback, even if we do need to change. So, that first step to radical depersonalization is to remember that people will say all kinds of things about me, my leadership, and my decisions, and to remember that what they say isn’t about me, even if it sounds like it is.
Listen Differently to Hear What Other People Need
The second step to radical depersonalization is to now tune into listening to the other person. If someone feels like attacking or criticizing, that is the hardest thing to do. It’s difficult to want to get closer to someone who seems abrasive or who seems to be pushing us away. However, when we can remember that what they’re saying is really about them and their needs, and turn towards them and listen more, we’re going to hear what they really care about. We’re going to hear what they really need from us, and we’re in a better position to help meet those needs.
It’s especially useful when we depersonalize the comments and say, it’s not about me, it’s about what they need. They’re trying to tell me something. And then when we keep listening, we’re able to hear an entire story unfold.
We can even cultivate a lot of compassion and empathy for the other person when we’re turning towards them, we’re listening more, and we’re hearing what they care about. Now we can consider from that space, what does that person really need?
If it’s a student complaint, or a student concern, and they’re being somewhat aggressive or even seem attacking in the way they share it with you, and if you turn towards that person to get more insight, to listen more, and to seek out more meaning from what they’re saying, you will have all kinds of ideas come into your mind.
For example, if a student criticizes the way you have graded their assignment, if you turn towards them and get more curious and learn about what they really need, you might find that actually, your feedback was good, but it didn’t land because the student needed you to bridge the gap a little bit more between what you were trying to say, and where their current understanding is.
They might have no idea what you were referring to in your comments, it might really seem difficult for them to digest. So, if you can break it down a little bit more, give them examples and scaffold the path from where they are to where you need them to be, they will take it personally less, and you will take it personally less as well. They’ll also be more teachable. So, turning towards the other person that might seem difficult, will give you all of the information you need, as long as you keep listening.
The third idea, just to review, the first thing is to remember it’s not about you, it’s about them and what they need. Secondly, is to get closer to that person and keep listening and really find out what they need through listening.
Radical Depersonalization Can Bring You Closer to People
The third idea is that radical depersonalization can bring you closer to other people in a way that trying to intentionally be personal with them will not. I’ll say what I mean here just to explain that a little bit.
When we’re intentionally trying to get closer to other people and get to know them, sometimes we have automatic thoughts that come into our mind that are assumptions or judgments that make it difficult to actually get to know them openly. But when we’re depersonalizing, or we’re doing this radical depersonalization approach to remember it’s not about us, we’re more likely to be objective and ask questions about things we would have assumed before or taken for granted before.
Now we’re going to be thinking about what they might mean in a certain phrase, what their understanding of a certain concept is. Whereas before, we assumed that we both were on the same page. So, radical depersonalization can allow us to get curious in ways we might miss otherwise.
The Benefits of Radical Depersonalization
The win in the end is ultimately that we’re going to be able to hear our students more, our colleagues more, our bosses more. We’re going to be capable of coming up with fresh new ideas to help meet their needs and we’re also going to learn more about them. And we’re going to get to know them in ways we otherwise would not.
I hope that thinking about this interesting concept of radical depersonalization allows you to get a little bit of distance in the future, in a situation where you might feel like something’s very personal, or very confronting or attacking. Get some distance and be able to come back at it more resourcefully, and using the gifts, talents and abilities you have, to really build instead of being distant and fearing the encounter with that other person.
Especially if that’s a student, that’s a win-win for both of you, because you’ll be helping yourself overcome a challenging scenario a little easier while building that student’s ability to come back and keep learning as well. So, you’ve helped two people in one situation through this process.
Thanks for being here in the Online Teaching Lounge to learn this one strategy for connecting better with students and avoid taking things personally. I wish you all the best in trying it out this coming week and in your online teaching.
This is Dr. Bethanie Hansen, your host for the Online Teaching Lounge Podcast. To share comments and requests for future episodes, please visit BethanieHansen.com/request. Best wishes this coming week in your online teaching journey.
by Bethanie Hansen | Career, Online Education Trends, Podcast, Professional Development, Teaching Online
This post initially appeared at https://apuedge.com/how-to-navigate-a-career-change-in-online-education/.
Podcast with Dr. Bethanie L. Hansen, Associate Dean (interim), School of Arts, Humanities and Education
Is it time for you to change jobs or start a new career? In this episode, Dr. Bethanie Hansen shares tips to help with the transition. Learn why it’s important to craft a strong narrative about your career, build a strong network and be prepared to negotiate.
Listen to the Episode:
Subscribe to Online Teaching Lounge
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Read the Transcript:
Dr. Bethanie Hansen: This podcast is for educators, academics and parents who know that online teaching can be challenging, but it can also be rewarding, engaging and fun! Welcome to the Online Teaching Lounge. I’m your host, Dr. Bethanie Hansen, and I’ll be your guide for online teaching tips, topics and strategies. Walk with me into the Online Teaching Lounge.
Welcome to the Online Teaching Lounge. This is Bethanie Hansen, your host, and I’m really happy to talk with you today about the potential for changing careers in your online teaching journey. Now, a career change could be a minor thing. It could be, you’re just changing jobs, perhaps you work at one school, and you’d like to work at another. Or maybe the career change is actually in a new direction. Perhaps you’ve been teaching in a face-to-face classroom, and then you’ve had an adjunct role teaching one class at a time online, but maybe you want to just expand that.
Maybe you want to go full time in an online capacity. That does feel like quite a bit of a change, doesn’t it? Maybe you want to leave teaching altogether and go into higher education leadership, or educational administration in the K-12 system. Perhaps you’re leaving the standard classroom and you’re becoming a virtual coach, trainer or consultant.
Whatever type of career change you are contemplating, changing careers can be a challenge. I have changed careers myself several times. And these changes have been interesting, they have been difficult, and in my experience, they have also involved a little bit of identity consideration. For example, when I made my first career change, I was leaving a role of, where I thought, I was a band director.
My job title was band teacher. But we in the band-directing field, when we’re running the entire program, we’re doing a lot of fundraising, we have parent groups and all of those things along the way, we would call that more of band director role versus just teaching. So, I was leaving this role of being a band director, and becoming a 100% online teacher in higher education. That role change involved an identity shift in my mind. I had to stop calling myself a band director, and I had to stop referring to myself as a band director. And a lot of people who knew me did not understand what online teaching was all about, or what I did for a living.
In fact, they kind of didn’t ask about it at all once I told them what I was doing, because they just didn’t understand it. They didn’t relate to that. Now that online education has been around a while, and it has developed into something that is spoken of in the general population, the general public, a career in online education is not as far of a reach if you’re telling someone else about it. Either way, I’m going to give you some steps today that will help you out if you’re thinking about changing careers, either into or out of online education.
Considerations When You’re Changing Careers
The first thing to consider when you’re changing careers is your narrative. The narrative of your career change is really the story behind that career change. One place where we tell that story is a profile network like LinkedIn.
LinkedIn is a virtual platform where you have almost a virtual version of a resume. You have a space where you have some paragraphs that summarize who you are, what you’re all about. You also have your jobs listed, what some of the key things were you did in those jobs, what dates they were, where you worked. And you can also provide links to any articles you’ve written, presentations you’ve made, podcasts you’ve hosted, and more. You can add a lot of those things and share them with a network of people that you’re hoping to connect with more fully.
LinkedIn does have jobs posted, and many companies are doing this now, many educational entities also are. So, when you post yourself on LinkedIn, and you really work on your story behind your career change there, and the story of where you’re headed, this can be a helpful place to go.
Develop a Narrative about Your Career Change
One thing to think about in your narrative is why you’re changing careers. You can say it succinctly and diplomatically. That story of why you’re changing careers really never includes the negative judgments you might have made about a prior boss or a prior situation or employer. When you’re telling this story, succinctly and diplomatically as I mentioned, one thing would be to talk about the direction you are growing. The experiences you’ve had in the past and how you’ve learned from them, and now you’re pivoting in a new direction. And what some of those common threads are.
In literature, we call that the “red thread” of your story. So, in my band-directing career, I was helping people grow and develop and transform into adulthood. They were learning musical skills, leadership skills, self-management, all kinds of things. And as I moved into higher education, I was still working on those very same core things. And in my part-time coaching work with people, I also work on helping them develop and change and transform in their direction. So, that thread for me is very consistent, even though the subject matter or the way I played it out has changed over time.
Another thing that you can include in your narrative of your career change would be what transformative skills you bring that are relevant to a new role you’re seeking. For example, if you have primarily taught face to face, and you’re actually just hoping to move into full time online work, you can talk about all of the different methods you have used to communicate with your stakeholders in that face-to-face environment.
If you have led, or attended or developed webinars for people, or presented live, synchronous classes through a virtual mode, like Zoom or something like that, those would be skills that you can bring that are relevant to the new role you’re seeking of being online.
And then, of course, there are past paid and unpaid experiences that might directly relate to the new role you’re hoping to get. And you can talk about those, write about those, list them on your LinkedIn profile and on your resume, and include those in your narrative.
What are the Positive Aspects of Your Career Change?
Something else to consider is how change is positive for you and your fulfillment. In the direction you’re hoping to go, think about what positive aspects of that change will bring into your life. What is good about that change? What are the benefits you’re seeking and hoping for? And how have you been preparing for those very benefits and positives, and seeking them out now and not just waiting for the future change?
For example, if one of the reasons you want to teach online 100% of the time is that you love to travel and you love the flexibility, you could be thinking about how you’ve already been using some flexibility in your current work schedule to fulfill your travel desires, and not just how you’re waiting for the future to play out. So, how is the change is going to be positive for you, and how are you already seeking it and getting some of that?
Omit Details that Don’t Contribute to Your New Direction
Leave out extra details that don’t help you in the direction you’re trying to go. I’ve seen some people write 50-page vitas or resumes that document every job they’ve ever had, every class they’ve ever taught, everywhere they’ve ever been. And a new employer hoping to hire you doesn’t know how to navigate that narrative on their own. So, include the things that tell the story that is important for your career change, and summarize those things that are not, or leave them out altogether. It’s okay to not include every single job you’ve ever had. But you definitely want to include the ones that are relevant and that do pave the way for the direction you’re headed.
You can think about this as a story arc. There’s a beginning, a middle and an end to your professional story. And the way you introduce it could be something that you’ve done or thought about or learned about or experienced in your life that ignited your passion for where you’re headed right now. And places along the way where you got a little bit more experience or insight or direction. And, in the future, you’re going to have that good resolution of being able to fulfill that direction you’re hoping to go.
I would like to recommend also imagining beyond open opportunities. The world we live in has a lot of career options available that are literally invented around a candidate. Not every job exists right now that you could be qualified for, and it’s possible you’ll be able to negotiate something that will build your dream job in the future.
So, that first part of changing careers is to think about the narrative and the story that you’re telling about your professional direction and your past, and all the skills you’re bringing with you. The second tip today about navigating your online career change is to build a network.
Build a Strong Network
Networking is sort of a buzzword in job seeking. Networking is connecting with other people and offering them something while you’re gaining something from them as well. It’s sort of like mutual relationship building. If you have an opportunity to connect with people in your field, you can always ask for advice and receive advice and give advice. It builds trust with other people when you share what you know and what you think, within reason.
Realize what you don’t know. Think about that future online job or that future job away from online, if that’s the direction you’re moving, and what role you would like to fill, what functions it might include and the industry in which that role takes place. And when you realize what you don’t know about that, now you have some questions to ask others.
Learn about how you can fill those knowledge gaps. Are you going to learn something through an online class or workshop? Will you go to a conference or join an organization? Whatever direction you go, you want to dive in. Really get to know people in that space and participate fully so those knowledge gaps will get filled. And you’ll build a new network along the way.
You can explore what the new role would really ask of you day in and day out, and that can happen by talking to those people in the industry, or in the role, and develop your narrative skills. You’ll be talking a lot when you try to build your network. And you’ll talk about where you’ve been, why you want to change, what you’re working on right now to move you in that new direction. And you’ll build a lot of opportunity to talk about your story, your career-change story.
Get Specific about What You Want to Do in Your Career Change
The third tip for navigating your career change will be to narrow, get specific about what you really want to do. For example, at one time, I was thinking about how I did a lot of recruiting and retention as a band director, and in online education, as a leader, we talk a lot about recruiting and retention, so I’m thinking about it a lot.
And in the future where I want to continue to support, strengthen, and develop educators, I would say something like, “I’m looking to do teacher retention work in higher education. I’m going to draw on my skills in coaching, managing and leading others. And the wellbeing training I gained as a coach to help manage and lead online faculty forward in better ways. I want to help people stay in this profession. And I want people to grow in this profession, so I’m prepared to do that.”
So, if I’m getting super specific about what I want to do, I would be saying that I’m looking to do teacher retention work in higher education. And I can give all those details that I just mentioned along the way.
Be Prepared to Negotiate and Compromise
The fourth step in your career change story would be to negotiate. You might have to compromise to achieve the career direction change that you want. If it’s a big change, that might mean accepting a lower salary than the current role you’re filling, until you’re able to gain new skills and move back up. You might lose seniority that you have in your current organization. You might also lose some of the flexibility you currently like. And, especially, if you’re working online right now and you’re moving into a not online position, definitely the flexibility will be something to be thinking about.
Or maybe there are other perks. Perhaps your employer supports you attending conferences and doing a lot of travel, and you won’t be able to do that in the future. That’s a perk you might lose. You can’t keep all the same benefits and perks if you’re changing industries, making a major change, like from K-12 education to higher education or from the higher education to the business industry, or something like that. You won’t have the tested skills that someone who’s been in that field their entire career has.
So, you will need to be a little bit more realistic about the value you’re going to create early in the path, as well as your potential to grow and develop and eventually demonstrate solid skills as an expert in that direction. Can you set aside money now, to make up the difference if you have to have a salary reduction? Can you move up to regain the title and direction you’re going in right now eventually in the new direction? Are there some perks you can let go of right now that you can live without for the rest of your career? Or can you get these perks some other way? Is there something else that will lead to what you want?
If you cannot make that career change right now, anything that you can do to change your existing role to enhance it or bring in more of what you’re looking for, will help you through the process of job crafting. Or you may also be able to gain more fulfillment from hobbies, a side gig, or some volunteer work.
If you’re really intentional about your career change, a thoughtful planning period and a lot of research and some careful narrative crafting of your actual experience, as well as building your network and being realistic about a potential change will bring you the most fulfillment. It’s going to bring you more purpose, and better engagement throughout the process.
I’ve been through several career changes myself, and I know you can have a really positive outcome when you put the time in that it takes to be diligent in your efforts and also think about where you really want to go. I wish you all the best in that pursuit, it can be a tough one. But, again, you can find that fulfillment throughout the future, as you are looking for what you really want, and doing the work it takes to make that change and get there.
And, ultimately, as I’ve said before, if you’re not able to make that change right now, you can consider job crafting your current role, or gaining additional fulfillment from outside activities. Thanks for being here in the Online Teaching Lounge today as we’re talking about navigating an online career change. And I wish you all the best in the next step on that journey, if that’s where you’re headed.
This is Dr. Bethanie Hansen, your host for the Online Teaching Lounge Podcast. To share comments and requests for future episodes, please visit BethanieHansen.com/request. Best wishes this coming week in your online teaching journey.
by Bethanie Hansen | Healthy Habits, Personal Growth, Podcast, Stress
This post first appeared at https://apuedge.com/gratitude-and-its-role-in-online-learning/,
Podcast with Dr. Bethanie L. Hansen, Associate Dean (Interim), School of Arts, Humanities and Education
In this episode, APU’s Dr. Bethanie Hansen delves into the many facets of gratitude and how to reach and teach online learners about gratitude.
Listen to the Episode:
Subscribe to Online Teaching Lounge
Apple Podcasts | Spotify | Google Podcasts | Stitcher | Pandora
Read the Transcript:
Bethanie Hansen: This podcast is for educators, academics, and parents, who know that online teaching can be challenging, but it can also be rewarding, engaging, and fun! Welcome to the Online Teaching Lounge. I’m your host, Dr. Bethanie Hansen. And I’ll be your guide for online teaching tips, topics, and strategies. Walk with me into the Online Teaching Lounge.
Welcome to the podcast and thank you for taking this time out of your busy day to listen. The topics in our podcast focus on online education best practices, strategies to reach and teach online learners, video and media in your online class, and work-life balance while teaching online. Today, we look squarely at gratitude.
Gratitude is a best practice, and it is also a great way to reach and teach online learners. When someone approaches us with gratitude, we feel invited into their world. Gratitude is also a key element in work-life balance, in so many ways. Today we will look at what gratitude does for us and for others, and how to express appreciation in the online world.
What Does Gratitude Do?
Gratitude is an attitude or feeling of appreciation. It can be an affective trait, which is the general characteristic of having a grateful disposition. It can also be a mood, where gratitude is generally felt throughout the day. And, it can be an emotion, which comes from receiving what others offer to us.
When we feel gratitude, we view other people or circumstances in a positive light. We appreciate an opportunity, a sacrifice made, generosity, time, kindness, gifts, and help. And this appreciation may lead us to thank others for what we experience.
Feeling gratitude can improve self-esteem, reduce stress, and enhance relationships. It can go far to promote positive effects because it consciously turns attention away from what is missing toward something that is going well. Gratitude is a healing element that inspires us to bring our energy to a relationship or situation and let go of resistance and defensiveness.
In online education, where we might often feel alone, disconnected, or distant, gratitude connects us. Gratitude might look like thanks or recognition, and it can also come through respecting others and being responsive. When others express gratitude for our actions or characteristics, we might even feel that our impact is greater than we otherwise might believe. Gratitude helps the receiver to know they are making a difference. That they matter.
When we give gratitude to others and express appreciation, we build relationships and rapport. We enhance others’ experience and let them know that they make a difference for us. Gratitude has this wonderful way of taking perspective about the daily work and routines and bringing a different perspective to everything. When gratitude comes through showing respect and being responsive, it is a habit of making connection a priority and building trust.
According to the Dali Lama, “When we feel love and kindness towards others, it not only makes others feel loved and cared for, but it helps us also to develop inner happiness and peace.”
The field of positive psychology tells us that gratitude helps people feel more positive emotions, relish good experiences, improve their health, deal with adversity, and build strong relationships.
How Can We Express Appreciation in the Online World?
Feeling gratitude lifts us and improves our sense of wellbeing, and it is a feeling that invites us to share with others. You might be wondering what effective ways might be to express gratitude online, especially when you know a co-worker or a student virtually and have no other connection outside of that space.
One way to express gratitude is to say or write the words. This might be through a note or a letter. It might be through a creative expression of some kind. Another expression might be by giving a gratitude gift. Some people express gratitude with a face-to-face visit or by sincerely asking about others and listening. These are universal ways to thank others in any setting.
In the book “101 Ways to Say Thank You,” by Kelly Brown, we learn several ways to say thank you and appreciate others online. First, Brown states that e-mail is the least preferred way to send formal thank-you notes and that in today’s tech-savvy world, a handwritten note is always greatly appreciated because it makes an impact and has a lasting personal impression. I’ll start with a few tips for handwritten notes and then follow with some tips for e-mails.
First, regardless of whether you’re writing or e-mailing, send a thank-you message immediately so that you don’t forget. If someone has done you a favor or sent a gift, a thank you message should be sent within two weeks of the event or the gift. If you have received a message from the other person connected with whatever you’re grateful or appreciative of, you might set it on your desk or print it and tape it to the mirror to avoid forgetting to send the thank-you message. Another option would be to add a reminder to your electronic calendar or mobile device that will help you send the note in a prompt timeline. According to Brown, even if you offer appreciation with a phone call, a follow-up message is still important to send with your written message.
Second, write out the date. For example, if it is December 1st, you should write the whole word “December,” then the 1, a comma, and the four-digit year. After the date, write a salutation or greeting. It’s ok to begin with the word “dear” on this if you like.
Third, write the body of your thank-you message. And Brown advocates the use of glowing superlatives and energetic adjectives. These are words like amazing, extraordinary, marvelous, outstanding, and splendid. And last, write a closing. This might be something like “sincerely,” or “gratefully,” followed by your signature.
The most effective and personal way to write a handwritten thank-you note is to do it in your own handwriting. This might take a bit of practice if you’re used to typing all day in your online work and do not spend much time writing or using cursive. It might even be helpful to write a draft before putting it onto the note or onto the card you’re sending.
If you cannot send a handwritten note and plan to use e-mail, Brown tells us that this is a good method when thanking someone in casual business and casual personal communications. For example, if someone shares something online, in an e-mail, or even in the online classroom, a thank you note sent electronically works well. While this is true, I’ve received hand-written thank you notes from others with whom I work online, and I have found them to be memorable and meaningful because that person took the time to consider a note away from the computer. It made a huge impression on me.
Sending an e-mail thank-you note is simple and doesn’t have to be formatted as formally as a hand-written note. After you’re sure that you have the right e-mail address, include a few words in the subject line to let the person receiving it know what your message will be about. Then, in the body of the message, begin with a salutation like “dear,” or you could even begin with “good morning” or “good afternoon.”
In an e-mail, the body of your message can look a lot like what you might write in a handwritten, classic thank-you note. Be brief, check spelling and grammar, avoid acronyms and profanity, and end with a closure and your name, even though it’s an e-mail. If it’s less formal, emojis and GIFs might be fun to add, with exclamation marks and lots of expressive words like brilliant, excellent, generous, fabulous, surprising, unbelievable, and vibrant. It can also add depth to your e-mail when you include an image related to the appreciation and mention it in the message so the person you’re thanking doesn’t miss it.
The main idea today is the incredible power of gratitude and expressing appreciation. It can bring positivity and connection in your online work. In my own experience, I’ve received a few handwritten cards from colleagues that I’ve mostly worked with at a distance through the online university where I teach. This kind of note surprised me and made me feel seen and valued. And one single message like that lasts a long, long time.
So, who would you like to appreciate today? It could be a course developer who spent countless hours getting your online class set up just so. Or an online leader who regularly cultivates an inviting, caring culture at your institution. Perhaps there is someone you regularly work with who you have not yet had a moment to stop and appreciate. Today’s the day. Thank you for being with me for this episode of The Online Teaching Lounge, and for the part you play in our online education profession. I’m grateful for the incredible colleagues I’ve worked with over time, the students who choose this type of learning, and the amazing miracle that we are all able to connect anytime, anywhere—all over the world. And with gratitude, we at American Public University wish you all the best this coming season.
This is Dr. Bethanie Hansen, your host for the Online Teaching Lounge podcast. To share comments and requests for future episodes, please visit bethaniehansen.com/request. Best wishes this coming week in your online teaching journey.
by Bethanie Hansen | Best practices, Higher Education, Podcast
This content first appeared at APUEdge.Com.
Podcast with Dr. Bethanie L. Hansen, Associate Dean (Interim), School of Arts, Humanities and Education
Educators must constantly evaluate their teaching style to ensure students are learning. In this episode, APU’s Dr. Bethanie Hansen discusses the strategies of great teachers based on the book “What the Best College Teachers Do.” Learn what questions teachers should ask themselves when planning their next course and other tips to be effective in the online classroom.
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Bethanie Hansen: This podcast is for educators, academics, and parents, who know that online teaching can be challenging, but it can also be rewarding, engaging, and fun! Welcome to the Online Teaching Lounge. I’m your host, Dr. Bethanie Hansen. And I’ll be your guide for online teaching tips, topics, and strategies. Walk with me into the Online Teaching Lounge.
Welcome to the Online Teaching Lounge. Thanks for joining me today to talk about online teaching in today’s world. We’re going to just touch on “What the Best College Teachers Do.” This is a book by Ken Bane, and I highly recommend it. This book was based on a study of 100 educators. And the question asked (in the inner flap of this book) is, “What makes a teacher great?”
Have you thought of this? I’ve wondered this too. Are there certain characteristics that great teachers share? Well, the answers are kind of surprising. It’s not what teachers do, it’s what they understand. According to Ken Bane, it’s not about the lesson plan or lecture notes, it’s about the special way teachers comprehend the subject, and the way they value human learning.
It doesn’t really matter whether the best teachers are historians, or physicists, or English teachers, or band teachers. And it doesn’t really matter where they’re located. The best teachers know their subjects inside and out. But they also know how to engage and challenge students and to provoke impassioned responses. Most of all, according to Bain, they believe two things fervently: that teaching matters, and that students can learn.
Now, interestingly enough, I’ve talked to a lot of online educators about their philosophy of education. And it’s interesting that we can have a philosophy of teaching in the live face-to-face classroom. And for some reason, it feels a little fuzzier when we’re teaching online. And it’s not, it’s still just as effective, and can be even more wonderful in a lot of ways depending on what we choose to do, and how we approach it. I’d like to just share some ideas today about that belief that students can learn.
Develop a Belief that All Students Can Learn
Imagine what it can do for us, when we think about all students being able to learn. There are sometimes occasions where we have a challenging student in our class, and we might think that person is there, not really interested in learning. Or maybe they’re not capable of learning what we’re teaching.
For some reason, there’s some resistance on the part of that student that we’re sensing from them. Or maybe we’re even experiencing it, like there’s a little pushback.
Or, another way that might show up is an online student might just disappear. They might appear invisible. Their name is there on the roster, you don’t see them in the discussion, and they kind of hit or miss in turning in assignments. Maybe they have fallen off in their activity completely. And there are a lot of reasons why those things happen.
But this belief that all students can learn will invite us to reach out to that student to connect to that student, and try to bring them back in. To figure out what has made them disengage? What could help them get more interested or overcome a personal setback in their life? What could help bridge the gap between whatever’s going on with them right now, and that online class that they signed up for with all the good intentions of completing it?
Try Creative Approaches to Reach All Students
That idea that all students can learn in the online setting also invites us to do a lot of different things. Maybe we’re going to create some kind of learning asset, a handout, a guide, a screencast, or a screen share where we walk them through things.
If we start to notice a lot of poor scores showing up on assignments across the board for many of our students, maybe we’re going to refilm that presentation we put in there, or try a totally different approach to get the content through where the students can learn it. Sometimes things don’t always translate in the online space.
We might try the common lecture-style video in a class just replicating a face-to-face setting and find that that isn’t as engaging, and it doesn’t work as well to describe the subject or engage students in the subject matter. So maybe we’ll have to replace that video lecture with something else, something more interactive, something that invites students to click, or engage with that content, or apply it in some way.
So that idea that all students can learn and just assuming that that’s the case, can really energize us. It can push us to be more creative, and it can invite our best efforts to re-engage any disengaged student.
Act With Compassion for Students
In terms of the stories that you’ll read about in this book, “What the Best College Teachers Do,” you’re going to see some great examples of compassion on these educators’ part. There’s a lot of compassion coming through from the great teachers, and compassion goes a long ways towards bridging the gap between where you want students to be and where they’re starting out, or where they could be, and where they’re starting out.
So, that idea that students can learn is where the compassion can best be applied. I’ve heard a lot of folks in my institution refer to this as empathy. Compassion and empathy are very similar things, seeing the other person’s perspective, understanding what our students are facing, where they are starting out, and kind of meeting them there. Asking a lot of questions when we’re not really sure what’s going on.
That compassion and that empathy can go a long way to invite our students in, to help them really get excited about what’s going on, or even just get started. So, that’s the first tip that we’re taking away from this book today, is understanding that students can learn and bringing empathy and compassion in the approach we use.
Believe that Teaching Matters
The second thing is that teaching matters. And the understanding that teaching matters invites us to use our ingenuity, our creativity, some interesting strategies, some insights, some inspiration, and some ideas that others may do that maybe are new to us. This can work for us whether we’re in our very first year teaching online or we’ve been doing this for 10 or 20 years.
Either way, we need some kind of approach to reach people better if it’s not working for us. And if it is, maybe we can tweak it a little bit to make it interesting across the board and keep staying interesting. After all, we want our teaching and the quality of our teaching to be enjoyable for our students and to convey what is needed, but also to keep us happy while we’re engaging in that online space day after day.
In writing this book, “What the Best College Teachers Do,” the author looked for, or in the study they looked for faculty members who can make something great out of very little, basically, who help their students do far better than anyone might expect. They also looked at what students were learning. Now, they say this was tricky because it involved judgments about a variety of disciplines. Of course, the great teachers are not just in one field, they’re in many fields, right?
Learn What Highly Successful Teachers Do
Most of the highly successful teachers in this study actually broke traditional definitions of courses. And they convinced the researchers that success, helping their students learn even some core material, benefits from the teacher’s willingness to recognize that human learning is a complex process. So, they had to apply a sweeping sense of educational worth that stemmed not just from one discipline, but from a broad tradition that values the liberal arts, including natural sciences, critical thinking, problem solving, creativity, curiosity, concern with ethical issues, and a breadth and depth of specific knowledge, and of various methodologies and standards of evidence used to create the knowledge.
So this study had teachers who showed strong evidence of helping and encouraging students to learn in ways that would usually win praise and respect from both disciplinary colleagues and the broader academic community. And they also included educators who were operating on the fringes of current norms, like they were defining learning wealth in important new ways. So, they studied some people who were highly successful with some classes, and less with others. And some teachers achieved wonderful results with large or small classes, advanced or beginning classes, but not both. So, it was interesting for them to make some comparisons between what worked and what did not.
And in studying those teachers who had a sustained influence on their students, they found a lot of interesting evidence that shared some of those brilliant strategies about believing students can learn, and that teaching is important.
Take What Highly Successful Teachers Do into Online Education
I’d like to share some of the specific takeaways of the study that are just presented in this book about great college teachers. And I’d like to invite you to think about how this is done in the online setting.
So, the first point was that these great educators all knew their subject matter extremely well. And that’s, of course, not surprising, because you need to know your subject matter to teach it very well. But the second point was about how they prepared to teach it. And I’m just going to read a little bit to you from this book.
“Exceptional teachers treat their lectures, discussion sections, problem-based sections and other elements of teaching as serious intellectual endeavors as intellectually demanding and as important as their research or scholarship. That attitude is probably most apparent in the answers the subjects gave to the simple question: What do you ask yourself when you prepare to teach?”
That’s a great question that we can think about as we’re preparing our online courses, even if they are standardized online courses and we didn’t write them.
Consider these questions in planning your next course:
What do we ask ourselves when we prepare to teach them?What do we really want to think about?What matters to us in teaching that course?What do we expect of our students?
The best teachers in this study expected more, they wanted to really get more depth, more engagement, and more from their students.
And what do we do when we teach? Well, there’s some interesting stuff shared here about challenging but supportive conditions of teaching, collaboration, interesting methods, and a variety of methods. Maybe there’s a lecture, a discussion, a case study, other learning opportunities that build a truly cognitively rich environment.
Consider these additional questions in planning to teach online:
And how can we do that online?What kind of strategies are working for you to create a deep, rich, applied and rewarding experience?What kind of assumptions are we bringing into that space?And how do we treat our students?What do we do that helps our students engage, come out and think about things in a realistic way, and really dive into and grapple with the subject matter?How do we check our students’ progress and evaluate their efforts? This is an important question that all the great teachers are thinking about.
Try a Systematic Approach with Strategy and Reflection
And lastly, there are some takeaways from the study that we can consider in our own online teaching. Basically, there’s a reason to be systematic about our teaching, to take it seriously, and be reflective about the teaching approaches and the strategies we use in our online teaching.
Consider these reflective questions to look back on past online teaching experiences:
Why do some things work?Why do we choose certain activities?What evidence about how our students learn is driving the way we teach?What can we do to help them engage even more fully, and be more interested in it?Are we doing the things that we’re doing online simply because others have done them, or because they actually work in engaging our students?
These and many other questions are going to drive us to the more innovative, more creative, resourceful and compassionate approaches that the best college teachers are using. And it can all be done in online education, too. I hope that you’ll think about these ideas and check out the book “What the Best College Teachers Do,” by Ken Bain. Best wishes this coming week in your online teaching.
This is Dr. Bethanie Hansen, your host for the Online Teaching Lounge podcast. To share comments and requests for future episodes, please visit bethaniehansen.com/request. Best wishes this coming week in your online teaching journey.
